What is the delivery timeline?

Orders are typically delivered within 7–10 business days from the date of order confirmation.
As our products are handcrafted surplus items, delivery timelines may occasionally vary due to logistical factors.

Are there any shipping charges?

• Free shipping is available on orders above a specified order value (as mentioned on our website)
• Orders below this value may attract standard shipping charges, clearly displayed at checkout

What happens if I am unavailable at the time of delivery?

If a delivery attempt is unsuccessful:

• The delivery partner will contact you directly to coordinate a suitable delivery time
• We kindly request customers to remain reachable to ensure smooth delivery

Can I change my shipping address after placing an order?

Shipping address changes are accepted within 24 working hours of placing the order.
Requests received after this period or once the order has been dispatched cannot be accommodated.

When does an order show RTO (Return to Origin)?

An order may be marked as RTO if:

• Multiple delivery attempts are unsuccessful
• The customer is unreachable
• The delivery is refused

In such cases, the shipment is returned to our facility.

What if my order is not delivered within 7–10 days?

If your order exceeds the estimated delivery timeline, please connect with us directly.
Delays may occur due to courier operations, weather conditions, or regional constraints.
Rest assured, we will actively track your shipment and keep you informed until it reaches you safely.

Are delivery timelines guaranteed?

Delivery timelines are estimated, not guaranteed, and may vary due to unforeseen circumstances beyond our control.

Will I receive tracking details?

Yes, tracking information will be shared once your order is dispatched.

What should I ensure for smooth delivery?

Please ensure that:

• Your shipping address and contact details are accurate
• You are reachable during the delivery window

This helps avoid delays or RTO.